FAQ
How do I start a free trial?
Create an account, set up your workspace, and begin exploring all Business features immediately. Adding a payment method is not required, and you can upgrade at any time once your trial ends.
What is included in each plan?
Each plan offers a different set of features and limits tailored to your team size. Starter covers core essentials, Business unlocks more automation and collaboration tools, and Enterprise adds advanced governance.
Can I download AlteraOS as an app?
Yes, AlteraOS is currently available as a desktop client alongside the web version. The app gives you faster performance, offline-friendly access, and native notifications to support your daily workflow.
Which integrations are supported?
AlteraOS connects with a wide range of popular SaaS tools used across product and engineering teams. New integrations are released frequently, and Enterprise customers can request custom connectors.
How does AlteraOS handle security?
We use encryption, role-based permissions, audit logs, and frequent security reviews to safeguard your data. Enterprise plans also include SSO, SCIM provisioning, and compliance-ready controls.
What support options are available?
Support levels vary by plan. Starter receives standard email support, Business includes priority routing with extended availability, and Enterprise offers a dedicated team for assistance and onboarding guidance.
Platform
How many workspaces can I create?
The number of workspaces depends on your plan. Starter includes a single workspace, Business allows multiple, and Enterprise supports unlimited workspaces for larger organizations.
Are projects limited per workspace?
Yes, project limits vary by plan. Starter includes a defined number of projects per workspace, while higher tiers increase or remove those limits.
Is there an activity history?
Activity history is available across plans, with retention periods depending on your tier. Higher plans offer extended history and long term visibility.
Can teams share dashboards?
Shared dashboards are available on Business and Enterprise plans, enabling cross team visibility and collaboration.
Automation & Workflows
What is the Workflow Builder?
The Workflow Builder allows teams to define structured processes using triggers and actions. Advanced tiers unlock more customization and logic options.
Does the platform support conditional logic?
Conditional logic is available on Business and Enterprise plans, allowing workflows to adapt based on defined rules and states.
Can I create multi step workflows?
Yes, multi step workflows are supported on higher tiers, enabling automated handoffs and structured execution across teams.
Are automation runs limited?
Automation runs are allocated monthly by plan. Enterprise includes higher or unlimited execution capacity for complex operations.
Integrations
Which integrations are available?
Standard integrations are included across plans. Business and Enterprise tiers expand available connectors and advanced integration capabilities.
Is API access included?
API access is available across plans, with varying levels of capability. Enterprise includes priority access and expanded usage options.
Are custom integrations supported?
Custom integrations are available on Enterprise plans for organizations with specific infrastructure or system requirements.
Do webhooks exist?
Webhooks are supported on Business and Enterprise plans, enabling event based data exchange with external systems.
Permissions & Governance
Are role based permissions available?
Role based permissions are available on Business and Enterprise plans, allowing structured control over access and actions.
Can I create custom roles?
Custom roles are supported on Enterprise, giving organizations fine grained control over user capabilities.
What are workspace level controls?
Workspace controls define access boundaries and operational settings. Advanced options are available on higher tiers.
Are audit logs included?
Audit logs are available on Business and Enterprise plans, providing traceability for changes and user activity.
Security & Compliance
Is data encrypted?
Yes, encryption in transit and at rest is included across all plans to protect sensitive information.
Is Single Sign On supported?
SSO is available on Enterprise plans to streamline authentication and centralize identity management.
Are compliance reports available?
Compliance reporting tools are included in Enterprise plans for organizations with regulatory requirements.
Can I choose data residency options?
Data residency controls are available on Enterprise plans, depending on infrastructure availability and compliance needs.
Support & Success
What support channels are available?
All plans include email support. Business offers priority routing, and Enterprise includes a dedicated support team.
Is onboarding assistance provided?
Onboarding support is available on Enterprise plans to help teams implement structured workflows efficiently.
Are SLAs included?
Service level agreements are offered on Enterprise plans for organizations requiring guaranteed response and uptime standards.
Does priority support mean faster responses?
Priority support includes accelerated response times and extended availability compared to standard tiers.
Billing & Administration
How is billing structured?
Plans are billed monthly or annually. Annual billing includes discounted pricing compared to monthly subscriptions.
Can billing be centralized?
Centralized billing is available on Business and Enterprise plans for managing multiple teams or departments.
Are invoices available?
Invoice based billing is supported on Business and Enterprise plans to simplify financial operations.
Can plans be changed later?
Yes, plans can be upgraded at any time. Downgrades are available at the end of the billing cycle.
Looking for more information?
Visit the Help Center for in depth resources or connect with our support team.
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