Terms of Service

Version 2.0 · Effective 6 August 2026

Introduction

These Terms of Service (“Terms”) govern access to and use of the website at https://pixelflow.so (“Website”) and the services provided under the PixelFlow brand (“Service”), operated by:

Titan Ventures Ltd, a company registered in Ireland under company number 773679

Registered office: Peace Cottage, Nicholastown, Slieverue, Co. Waterford, Ireland

Email: support@pixelflow.so

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Website or the Service.

The Service is supplied for business purposes only. By registering, you represent and warrant that you are acting in the course of a business, trade, craft or profession and not as a consumer.

1. General Terms

1.1. These Terms form a legally binding agreement between you (“Customer”, “you”) and Titan Ventures Ltd (“Company”, “we”, “us”).

1.2. These Terms are governed by the laws of Ireland, and any disputes will be resolved exclusively by the courts of Ireland.

1.3. The following documents form part of these Terms and are incorporated by reference:

Where the DPA conflicts with these Terms in relation to the processing of personal data, the DPA prevails.

1.4. You confirm that:

  • You are legally able to enter into contracts.

  • You are not located in, or a resident of, a restricted or sanctioned region.

  • You are not listed on any EU, UK, US or other applicable list of prohibited or sanctioned individuals or entities.

1.5. We may modify these Terms. For material changes we will give you at least 30 days’ notice by email or platform notice, and the changes take effect at the end of that notice period. Non-material changes take effect when posted. If you do not accept a material change, your remedy is to cancel your subscription before the change takes effect.

2. The Service

2.1. PixelFlow provides services which may include:

  • Script-based event tracking and forwarding via the Meta Conversions API

  • A dashboard for configuring, managing and reviewing event data

  • Creation and activation of pixel connections

  • URL-based tracking linked to end-user interactions

  • Support by email at support@pixelflow.so

2.2. Availability of features depends on your subscription plan. Features and pricing may change, with changes applying from your next billing cycle.

2.3. We do not provide legal, regulatory, tax, compliance, business, marketing or technical advice. Anything provided through the Service, our documentation or our support channels is general information only.

2.4. The Service is provided without any committed uptime, service continuity or data accuracy guarantee unless a separate written service level agreement is in place between us.

3. Accounts

3.1. You must create an account to use the Service.

3.2. You are required to:

  • Provide a valid email address and keep it current

  • Set a secure password and keep your connection code and API credentials confidential

  • Use your real identity, or be authorised to act on behalf of a legal entity

3.3. You are responsible for all activity under your account and for securing your credentials. We are not responsible for unauthorised access resulting from credential sharing, weak credentials or compromise on your side.

3.4. We may suspend or terminate your account if:

  • You breach these Terms

  • You misuse the platform

  • You fail to pay subscription fees

3.5. Immediate suspension. We may suspend your account or specific connections immediately, without prior notice, where we reasonably believe that:

  • Personal data is being processed unlawfully through the Service

  • Prohibited data as described in clause 6.5 is being transmitted

  • We have been contacted by a supervisory authority, a data subject or a third party in relation to your use of the Service

  • Continued operation presents a security, legal or reputational risk to us or to other customers

We will notify you of a suspension and the reason for it as soon as reasonably practicable, and will lift the suspension once the issue is resolved to our reasonable satisfaction.

4. Subscription, Payment and Cancellation

4.1. PixelFlow provides a 7-day free trial. At the end of the trial, the subscription converts to a paid plan unless cancelled beforehand. The conversion date and price are shown to you before the trial begins.

4.2. Payments are processed by Stripe and billed in advance.

4.3. Current plans and pricing are published on the Website. Changes to plans or prices take effect from your next billing period, and we will give you notice before a price change applies to you.

4.4. If a payment fails, your account may be paused or access restricted until payment is resolved.

4.5. We do not offer refunds except in the case of a billing error, for example a duplicate charge. Refund requests must be submitted within 14 days of the error.

4.6. Submitting a chargeback or payment dispute through Stripe without first contacting us may result in immediate account termination.

4.7. Cancellation by you. You may cancel at any time from your account dashboard, or by emailing support@pixelflow.so. Cancellation takes effect at the end of your current billing period. You retain access until that date. We do not provide pro rata refunds for partial periods.

4.8. Data after termination. Following termination, your account data and event data are handled as set out in the DPA. You may request an export of your configuration and event data at any time before termination and for 30 days afterwards.

5. Acceptable Use

5.1. You agree not to:

  • Use the Service on websites involving illegal content, adult material, hate speech, or content prohibited by Meta’s policies

  • Violate Meta’s Business Tools Terms, Platform Terms or advertising policies

  • Reverse engineer, copy, resell or tamper with the PixelFlow script, API or dashboard

  • Attempt unauthorised access to the platform, to other customers’ data, or to our infrastructure

  • Upload malicious code, launch attacks, circumvent rate limits or overload the platform

  • Use the Service to track individuals in a manner that is unlawful in the jurisdiction of the end user

5.2. We reserve the right to investigate suspected misuse and to take appropriate action, including suspension under clause 3.5.

6. Data, Privacy and Compliance

6.1. Roles. In relation to personal data collected from your end users and processed through the Service, you act as the Controller and we act as the Processor. That relationship is governed by the DPA. In relation to your own account, billing and support data, we act as the Controller, as described in the Privacy Policy.

6.2. What we process. In providing the Service we process end-user data on your instructions. Depending on your configuration this may include IP addresses, browser and device information, referrer URLs, page activity, event metadata, and hashed identifiers such as email addresses or phone numbers where you choose to send them for advanced matching. Full detail is set out in the DPA. Hashed identifiers remain personal data under applicable data protection law.

6.3. Your responsibility for consent and lawful basis. You acknowledge and agree that:

  • You are solely responsible for establishing a valid lawful basis for all processing carried out through the Service.

  • You are solely responsible for obtaining all required consents, including prior, freely given, informed, specific and unambiguous consent where required by applicable law such as the GDPR and the ePrivacy Directive, before any tracking script loads or executes and before any personal data is collected, transmitted or processed.

  • You are solely responsible for providing all required privacy notices and transparency information to your end users.

  • You are solely responsible for implementing and maintaining consent management mechanisms, banners and integrations.

  • We do not control and are not responsible for the placement, execution or timing of client-side scripts on your websites or applications.

  • We do not guarantee your compliance with any privacy law or regulation.

6.4. Consent mechanisms. We may provide mechanisms such as consent signals, flags or configuration parameters to help you integrate the Service into a consent-aware implementation. Use of these mechanisms is your choice and does not by itself ensure compliance with applicable law. Where you configure the Service to honour a consent signal, we will act on that signal as configured. Where you do not, events are transmitted as you have instructed.

6.5. Prohibited data. You must not transmit through the Service, and you warrant that you will not transmit:

  • Special category personal data as defined in Article 9 GDPR, including data revealing health, racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, sex life or sexual orientation

  • Data relating to individuals you know or reasonably suspect to be under the age of 16

  • Consumer health data as defined under applicable US state law, including the Washington My Health My Data Act

  • Financial account numbers, payment card data, government identification numbers, or precise geolocation data

  • Any data whose transmission to Meta would breach Meta’s Business Tools Terms or Meta’s restricted data policies

6.6. Ongoing warranty. You warrant, on registration and continuously for the duration of your use of the Service, that clauses 6.3 and 6.5 are and remain true.

6.7. Hosting. Data is hosted on Amazon Web Services. Hosting locations, international transfer safeguards and our subprocessors are set out in the DPA and on our subprocessor page.

7. Intellectual Property

7.1. All content, code, branding and features of the PixelFlow platform are owned by Titan Ventures Ltd or its licensors.

7.2. You may not reproduce, modify, distribute, sublicense or reverse engineer any part of the Service.

7.3. You retain all rights in your own data. You grant us a limited licence to process it solely to provide the Service, as set out in the DPA.

7.4. You grant us the right to display your brand name and logo as a customer reference for marketing purposes. You may opt out at any time by emailing support@pixelflow.so.

8. Limitation of Liability

8.1. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot lawfully be excluded or limited.

8.2. Subject to clause 8.1, we are not liable for:

  • Loss of revenue, profit, business, goodwill, anticipated savings or data

  • Third-party outages or changes, including Meta API downtime, deprecations or policy changes

  • Inaccurate tracking, missed conversions, attribution discrepancies or reporting differences between the Service and any other system

  • Service interruptions, defects or bugs

  • Any indirect or consequential loss of any kind

8.3. Liability cap. Subject to clause 8.1, our total aggregate liability to you arising out of or in connection with these Terms, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the total fees you paid to us in the 12 months immediately preceding the event giving rise to the claim.

8.4. The Service is provided “as is” and “as available”, with no warranties of any kind, whether express, implied or statutory, to the fullest extent permitted by law.

9. Indemnity

9.1. You agree to defend, indemnify and hold harmless Titan Ventures Ltd, its affiliates, officers, directors, employees, contractors and agents from and against any claims, liabilities, losses, damages, fines, penalties, regulatory action, costs and expenses, including reasonable legal fees, arising from or related to:

  • Your failure to comply with applicable privacy or data protection law

  • Your failure to obtain valid consent from, or provide required notices to, your end users

  • Your breach of clause 6.5 (prohibited data)

  • Your breach of clause 5 (acceptable use)

  • Your breach of Meta’s terms or policies

  • Any claim by a data subject, supervisory authority or third party arising from your instructions to us

9.2. Procedure. We will notify you promptly of any claim to which this indemnity applies, allow you to assume conduct of the defence with counsel reasonably acceptable to us, and provide reasonable cooperation at your expense. You may not settle any claim in a way that imposes any obligation or admission on us without our prior written consent.

9.3. Your obligations under this clause 9 are not subject to the liability cap in clause 8.3.

10. General

10.1. Force majeure. Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including infrastructure provider outages, network failures, acts of government, industrial action or natural events. This does not excuse any obligation to pay.

10.2. Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition or sale of assets, on notice to you.

10.3. Severability. If any provision is held to be invalid or unenforceable, it will be modified to the minimum extent necessary or severed, and the remaining provisions continue in full force.

10.4. No waiver. A failure or delay in exercising any right does not waive that right.

10.5. Entire agreement. These Terms, together with the documents incorporated under clause 1.3, constitute the entire agreement between the parties and supersede all prior discussions, representations and agreements.

10.6. Notices. Notices to us must be sent to support@pixelflow.so. Notices to you will be sent to the email address on your account or displayed in the platform.

10.7. Survival. Clauses 4.5 to 4.8, 6, 7, 8, 9 and 10 survive termination of these Terms.