Privacy Policy

PixelFlow’s privacy practices are managed by Titan Ventures Ltd, based in Ireland. We collect information through our website, our platform, and direct communications with customers, and we handle that information in line with GDPR.

1. What information we collect

• Account information

We collect your email address, which is required, along with any optional business details you choose to share. This lets us create your account and support you.

• Platform usage

We generate API logs, configuration metadata, and support records to keep the service running smoothly and to help prevent abuse.

• Payment processing

We don’t store your card details ourselves. Stripe processes all payments, and we only receive confirmation of successful charges and your billing status.

• Communications

We keep a record of support requests and other messages so we can resolve issues and improve the product over time.

• Website analytics

We log IP addresses, browser and device information, and how visitors interact with our site. Where permitted, we may also track marketing engagement, such as whether an email was opened.

• Trial accounts

Data from 7-day trial accounts is retained under the same rules that apply to paying customers.

• End-user data collected through our customers

When a customer installs tracking on their own website, they typically act as the data Controller and PixelFlow acts as a Processor, under a separate Data Processing Agreement.

2. How we use this information

We use personal information to operate the platform, authenticate users, process payments, provide support, monitor performance, prevent fraud, and meet our legal obligations. We do not sell your personal information.

3. Sharing information with third parties

We share data with service providers such as Stripe, AWS, analytics tools, and communication platforms, each governed by a data processing agreement. Where data is transferred internationally, we rely on Standard Contractual Clauses. Analytics data is retained for up to 24 months.

4. Your rights

Under GDPR, you have the right to access, correct, delete, restrict, export, or object to the processing of your personal data. To exercise these rights, contact us at support@pixelflow.so. If you’re an end user of one of our customers, please contact that business directly first.

5. How we protect your data

Our infrastructure runs on AWS and is protected with encryption and firewalls. If a data breach occurs, we will notify affected parties in line with GDPR requirements.

6. Changes to this policy

We’ll let you know about material changes by email or by posting an update on our website. Continuing to use PixelFlow after a change means you accept the updated policy.